WARRANTY TERMS

Effective date: Aug 1, 2019.

Extent of Warranty

IVMASH LLC., which also owns and operates under its registered trademark “Trailmech” (“us”, “we”, or “our”), warrants its products to be free from defects in materials or craftmanship for a period of three years or 36 months, from the date of purchase. Claims under this warranty must be made through the dealer where the product was purchased, except for Ukraine and other countries where there are no designated dealers. Original proof of purchase is required.

Local Law

These Warranty Policy shall be governed and construed in accordance with the laws of Ukraine. To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may or may not apply to the customer.

Limitation of Liabilities

To the extent allowed by local law, in no event shall we as well as our dealers, be liable for direct, indirect, special, incidental, or consequential damages.

Limitations of Warranty

This warranty does not apply to products that have been incorrectly installed, assembled or serviced according to our recommendations and respective technical manuals.

This warranty does not apply when our product is used in combinations with other products that do not fit or incompatible.

This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, neglect, carelessness and non-compliance with our specifications of usage.

This warranty does not apply when non-recommended tools were used for assembly or maintenance of the product.

This warranty does not apply when the product has been modified.

This warranty does not apply when product’s serial number has been deliberately altered or removed.

This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to our recommendations or use of product in conditions or applications other than recommended.

Wear and tear parts are identified as:

  • Anodized coatings,
  • Bearings,
  • Dust seals.

In the case of a substitute product:

  • neither we nor our dealers shall be liable to compensate for a wheel re-build service or for a replacement of any other parts, including, but not limited to, rim tapes, spokes or nipples, due to the substitute;
  • the warranty period will not be extended.

This warranty does not apply when our products, designated by the same color code, do not exhibit identical anodized coating attributes, including, but not limited to, hue, shade or color’s tone, within a single order or separate orders.

This warranty shall not cover damages resulting from commercial (rental) use.

This warranty shall not cover delivery and transport damage.

Warranty Repairs & Returns

When the product is returned or sent for warranty repair services, properly filled-in the Return Material Authorization (RMA) form must be provided. International and Ukraine specific RMA forms are available on our website.

Download the International RMA form.

All RMA returned products must be shipped by traceable means of delivery. Customer is responsible for the returned product until it is received by us, at which point we accept further liability for the product.

Customer is responsible for paying shipment charges when returning the product to us. We are responsible for paying shipment charges when returning the repaired product or a substitute product to the customer.

Within twenty (20) working days after receipt of the returned product, the repaired product or a substitute product will be ready for return shipment. Delivery time is estimated to be 1 – 3 working days for Ukraine, and 2 – 4 weeks for international shipments.

For warranty related questions contact us at warranty@trailmech.com

IVMASH LLC., principal place of business 51G, Marshala Biryuzova Str., 36007, Poltava, Ukraine.